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Terms and Conditions

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

Website access

1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Use of website

1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.

1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Website uptime

1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

Visitor provided material

1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.7 When using this website you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links to and from other websites

1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.

Disclaimer

1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability

1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Shipping

1.16 Your order will be processed and delivered without undue delay, no later than 30 days after your order has been placed.

1.17 Please allow for up to 7 working days for delivery following the dispatch of your order.

Cancellations, returns and refunds

1.18 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.

1.19 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.

1.20 To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.

1.21 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.

1.22 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

1.23 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.

Law and jurisdiction

These terms and conditions are governed by UK law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of Scotland.

ORDERING, ORDER PROCESSING, AND RETURNS – UK AND EU

Where do I send my shoes back to?

Returns are not free. For all returns, please your FLUXIEFEET shoes (and shoe box) via a trackable postage service to:

'FLUXIEFEET' @ Flux

80 High Street

Dunbar

East Lothian

EH42 1JH

United Kingdom

I missed the 14-day deadline for returns, what can I do?

Our returns policy states a 14-day window for returns but it is at our discretion to allow later returns on a case-by-case basis. Please contact us and we will see what we can do to help. Find details on our contact us page.

I was bought a pair as a gift but I want to change them, what do I do?

We do require some proof of purchase so please contact the person who bought them for you and ask them for the order number quoted in their confirmation email. At the least please provide us with their name and contact details so we can search our webshop database for their sales record, as we can only accept returns that were bought from us directly and not a stockist.

How long does it take for my return to be processed?

We can only offer returns and exchanges for (faulty) shoes purchased through our site. Once the shop notifies us that your shoes (and shoe box) have been returned in good order we can start the refund process. We will not refund shoes that are marked in any way or not returned with the box in good condition. Please make sure you try them on a carpeted area and return the box inside suitable packaging. Following consumer contracts regulations you have the right to cancel and return your order within 14 days but please note during busy periods the refund process can take up to 28 days.

Stock availability

If the item has sold out, the size will not appear as an option on the drop down selection / will be marked sold out. In busy periods items may sell out at the point of checkout i.e.: another customer bought the last pair just seconds before you (their payment transaction completed just before yours did etc.) in this instance we will endeavour to contact you as soon as possible and offer an alternative.

Ordering / issue with payment

Please make sure you provide us with both the billing address for the payment method you use (the address where your credit or debit card is registered to) as well as the correct delivery address as these can be different. We will not be able to process an order with an incorrect billing address. It is also very important to make sure the email & telephone number you give us is correct as these will be used to inform you of your delivery, or used in the case of a problem. If you don't choose to add us to your contact list, please check your spam folder for dispatch emails

Postage information - UK

We recommend our ‘Pay Online and Fit Instore’ Service. If you do choose delivery then this is free. Returns are not free.

​​​​​​​In the UK we try to get your order to you within 2 working days, if we receive your order by 11am. Delivery includes any number of pairs up to 4 kilos. We use a courier (door to door) service and do not offer regular mail. There must be someone at the address in normal working hours to receive the delivery. Sometimes a work address is a better option for this reason. We will deliver the package to the address but not person-to-person, so please guarantee a trusted person will be there to receive the package.

Tracking your order

Please refer to your dispatch email and the tracking code. Simply contact us for further information.

EXCHANGES

FLUXIEFEET does not provide direct exchanges. Please see the Returns process outlined above for more information. You may place a new order at any time for a different item. In order to receive an exchange you must reorder through the website. We do not send out exchanges.

DELIVERY

All deliveries will require a signature. We deliver door-to-door not person to person so please make sure there is a trustworthy person at your stated address to accept your order. If no one is available at your address to take delivery, we will endeavour to ensure you receive a note that the products have been returned to our premises or being held by the delivery company, and in either case, you will need to rearrange delivery.

UK mainland deliveries are sent whenever possible door to door courier within 2 working days *a signature is required

Scottish highlands, channel islands & Ireland will be by special delivery trackable (3 days) *a signature is required

International European deliveries are shipped via courier: a signature is required.

International orders are shipped via courier: a signature is required.

All purchases for delivery to mainland UK are £6.00 up to 4 kilos (4000g)

United Kingdom

If we receive your order before midday on a Friday it will be processed on the next working day (Monday). If we receive your order after midday on a Thursday then it will be processed for pick up by the courier on Friday afternoon. We do not offered Saturday delivery.

Holiday deliveries

Please note during national holiday periods (Easter / Christmas / bank holidays) delivery and dispatch will be slower. Our warehouse and all courier services also deserve a break with their families and often we rely on a skeleton staff of eager beavers. The cost for sending out our dispatches is based on using trackable services not on providing next day although that is most often the case.